eLearning

The eLearning modules on this page are hosted on Articulate's Review site.

NOTE: If prompted, use the password Training1 to access the courses.

Violence, Harassment, & Discrimination in the Workplace

In order to comply with incoming federal legislation, Executive Flight Centre required training to reflect their updated company policy manual.

I worked with the Human Resources Manager to produce this course which was required learning for all EFC employees.

Answer Key

Live Animal Handling

When airlines mishandle animals, it often makes the local news.

This eLearning course was created at the request of the Vice President of Airports to address issues WestJet was having with the handling and carriage of kennels and other live animals.

This course became a requirement for more than 10,000 ground handling agents across the system.

Answer Key

787 eLearning

Introducing a new aircraft type into the fleet is a colossal undertaking for any airline and ground handling training often has low priority in the scope of project management and planning.

In order to meet a 7-week development and design window, a rapid-development approach was required. I leveraged the training current ground handling agents had already completed for other aircraft types, given that this aircraft was only going to be deployed to existing stations.

I created five eLearning modules to be completed by ground handling agents in succession, covering:

General 787 Information
Ground Servicing and Safety
Lavatory and Water Service
Baggage and Cargo Handling
Arrival and Departure Sequences

The eLearning modules were well received by the stakeholders and ground handling agents alike, and by the time the 787 entered service, the agents were so well prepared and comfortable with the information that there were no ground handling incidents or delays on any of the flights. I received plenty of direct and anecdotal feedback that the agents felt they had been properly prepared to handle this new aircraft.

The WestJet learning materials on this page are hosted on Articulate's Review site and are copyrighted and proprietary to WestJet Airlines. Used here with permission.